of them have some sort of bar, restaurant, boutique, something going on on the ground floor. so the ground floor is a small area with either an elevator or staircase it goes up to the second floor where most of the rooms are. also where the desk clerk sits, at the top of the stairs. we have seen problems when there is a working elevator of the door to the elevator on the bottom floor is out of service or bolted shut, or in some way not accessible for people. you still have to go up the first flight of stairs to go into the elevator and go up to the fifth floor. situations like that, there is room for improvement, not expensive. quicker to implement.